FAQ
Below you will find answers to some of the most common questions our clients have asked.
1. Why choose American TechCorp as my Private Cable System provider?
For over two decades, American TechCorp has been an industry leader in providing Private Cable Services to State and Federally owned facilities, Hotels, large Hospitals and a host of other facilities in these industries. Our commitment to excellence has served us well in the past and insures our clients will receive the highest levels of customer service and support they’ve come to expect.
2. How does a Private Cable System from American TechCorp differ from the service I receive from my current Cable Provider?
Owning a Private Cable System from American TechCorp puts you back in charge of your television service. You will experience first class service, excellent signal quality, flexible channel line-ups, reliable system performance and savings of 30-70% over traditional cable rates.
3. Can I choose the programming and the number of channels for my system?
Yes. Our consultants will work closely with you and your staff to create a channel line-up that will meet the needs of your facility and your budget.
4. Are local broadcast channels available?
Local broadcast channels are available in most areas.
5. Can American TechCorp provide High-Speed Internet service?
Yes. High-Speed Internet capability can be included in almost all of our system designs. Our service provides better than market pricing on Internet services and requires no costly re-wiring. Your residents can experience first class service, first class speed and first class quality at a discounted price.
6. What is an “In House” information channel?
A channel in your line-up designated to provide community information such as Birthdays, Events, Security Cameras, Chapel Service Broadcast or other in house video productions.
7. What is a channel guide?
A channel guide shows a list of the channels available as well as program and scheduling information.
8. Can I show DVD movies on a Private Cable System?
Your system will allow a designated channel to be used in conjunction with a DVD or VCR; however, certain copyright rules and restrictions may apply.
9. What type of equipment is needed?
Specific equipment needed is determined by the type and number of channels selected. You can be assured that the equipment used is of similar type, and quality of equipment used by major cable companies throughout the world.
10. Where is the equipment located?
The equipment is typically located in a room or closet near the existing cable service entrance. The location should have both electrical power and conditioned air.
11. How long does it take to install a Private Cable System?
Typical installation will take 1-2 days. Exact times may vary based system or facility size and condition of existing cable distribution network.
12. How reliable is Satellite TV reception?
Satellite TV reception is the most reliable method of signal reception. In fact, that’s why cable companies like yours use satellite reception to receive most of the channels they offer.
13. What are my payment options?
There are two simple methods of payment available. You may elect to purchase your system “Outright” or you may lease (Typical) your equipment for 36,48,60, or even 72 months with a $1.00 buyout at the end of your lease term.
14. How will weather affect my signal?
When the proper Satellite Dish is used, weather should have little to no affect on signal quality.
15. What do I do if my system needs to be serviced?
While our systems are designed to provide the highest levels of quality, we understand that the need for service may arise. If you ever need assistance with issues relating to system performance, contact the technical support department at American TechCorp and we will make every effort to resolve the issue as quickly as possible.
16. What type of warranty is provided?
Most products used in our system carry a two- year manufacturers warranty. All installation labor is warranted for one year from date of installation. Additional extended warranties are available at affordable rates.
17. How big of an antenna do I need? How many antennae do I need?
In most cases, a single Dish Antenna is used. The typical size of a Dish is 24” to 36”. On occasion additional antenna may be required to deliver certain specific specialty programming.
18. Can I add channels to my system?
Yes, since you determined the channel line-up, you also determine when it’s time to add channels. The addition of channels requires additional equipment and may incur additional programming fees.
19. Does American TechCorp provide any other technology services?
Yes. Through strategic alliances with other technology companies across multiple industries, American TechCorp can provide voice, data, sound, video, nurse-call, surveillance and other technology solutions.
20. Can you provide references?
Yes. We are proud of the service we have provided to our clients over the years. We would be happy to provide you with a list of references upon request.
For additional questions please call
1.800.404.TECH
